Frequently Asked Questions

That's easy — to save on online, phone, catalog, and in-store purchases at our Sister Brands and at over 1,000 popular retailers in our Marketplace! You're eligible for exclusive savings you won't find anywhere else!

You can reach our Customer Service Department by phone, 24 hours a day, 7 days a week, at 833-332-6718. You can also email us at [email protected] or reach us via the 'Contact Us' form on our website; we'll get back to you within 24 hours.

To cancel by phone, you can call us, 24 hours a day, 7 days a week, at 833-332-6718. To cancel online, simply log in to your account at MilesKimballVIPRewards.com, click on the Account link in the upper right corner of your screen, then click the Cancel Membership link, and follow the instructions provided. You can also email us your cancellation request at [email protected] or submit it through the 'Contact Us' form. Regardless of how you submit your cancellation request, our Customer Service Department will process your cancellation right away.

For online claims, you can submit your proof-of-purchase documentation through the portal when you claim your rebate, or you can email it to [email protected]. If you choose to email, you’ll be given a unique claim number to include with your submission. Simply copy and paste your claim number into the subject line of the email with your proof-of-purchase attached, and please note that rebate claims must be submitted within 30 days of the original order date. Rebate claims can also be submitted by mail. Simply send your supporting documentation with your written claim number to:

Miles Kimball VIP Rewards 
PO Box 290728
Wethersfield, CT 06129-0728

As a member of Miles Kimball VIP Rewards, you can receive 10% cash back on your entire purchase and free shipping & handling rebates every time you shop with one of the following Sister Brands — online, over the phone, or by mail:

• Miles Kimball
• Walter Drake
• Easy Comforts
• Native Remedies
• Dream Products
• Starcrest

Earning cash back is easy!

Complete your Sister Brands purchase online, by phone or through the mail as you normally would. Your cash back will automatically be applied to your Savings page and a cash back check will be mailed to you the following month - no need to submit a claim.

We'll automatically take the total amount from your Sister Brands purchase and calculate the cash back percentage you qualify for.

When you spend $100 at one of our Sister Brands, for example, you'll qualify for a $10 cash back rebate check.

MilesKimballVIPRewards is the billing descriptor that will display on your statement when you are charged a Miles Kimball VIP Rewards membership fee.

The Marketplace is our directory of over 1,000 popular retailers. As a member of Miles Kimball VIP Rewards, you can receive 5% cash back on your total purchase and up to $10 in shipping & handling rebates every time you shop through our Marketplace. You're eligible to earn up to $1,000 in cash back rebate savings and up to $500 in shipping & handling rebates every membership year.

Earning cash back on Marketplace purchases is easy!

Online:

• Log in to MilesKimballVIPRewards.com, visit the 'Shop' tab, click the "Shop Marketplace" link, and click on any Marketplace retailer of interest to you.
• Click the "Shop Now" button and shop at your chosen retailer's website as you normally would using the browser window that opened when you clicked the button.
• As soon as your order is confirmed, your 5% cash back will automatically be applied to your Miles Kimball VIP Rewards Savings page!
• We'll mail you a check for your 5% cash back online the following month.

If you shop online at a Marketplace Retailer without using a MilesKimballVIPRewards.com link, you can still claim 5% cash back on your purchase:

• When you receive your purchase confirmation from the retailer, visit our online Rebates page, select 'Cash Back + Shipping' as your rebate type in Step 1, click Next and fill in the requested information for Step 2.
• Submit your claim and send us the requested documentation. Please note that rebate claims must be submitted within 30 days of the original order date.
• The month following our receipt of your cash back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 5% of your total purchase.

Offline: 
If you shop in-store, over the phone, or through the mail at a Marketplace Retailer, you can also claim 5% cash back on your purchase:

• Once you receive your purchase confirmation from the retailer, visit our online Rebates page, select 'Cash Back + Shipping' as your rebate type in Step 1, click Next and fill in the requested information for Step 2.
• Submit your claim and send us the requested documentation. Please note that rebate claims must be submitted within 30 days of the original order date.
• The month following our receipt of your cash back rebate claim and supporting documentation, we'll verify your rebate and send you a check for 5% of your total purchase.

It really is that easy. If you're an active member of Miles Kimball VIP Rewards you'll keep earning cash back — up to a maximum of $1,000 in cash back rebates every membership year. Marketplace claims must be submitted within 30 days of the original purchase date. One purchase per retailer per day is eligible for 5% cash back.

You can earn 5% cash back at any eligible grocery retailer in the Marketplace. Visit the “Groceries & Household Supplies” category in your Marketplace and look for stores that are labeled with a “Rebate Required” tag.

You can earn 5% cash back on groceries by shopping in-store or online through the Marketplace links. After your online or in-store purchase is made, submit a rebate with your dated proof-of-purchase documentation to receive 5% cash back.

For more information, please refer to your How It Works page.

When you fill in the rebate form on the Rebates page, we'll ask you to enter the total amount of your purchase at one of our Marketplace Retailers. We'll then automatically calculate the cash back percentage you qualify for.

When you spend $100 at one of our Marketplace Retailers, for example, you'll qualify for a $5 cash back rebate check. Marketplace claims must be submitted within 30 days of the original purchase date. One purchase per retailer per day is eligible for 5% cash back.

We offer cash back rebates at over 1,000 retailers through the Marketplace, but our list of retailers is subject to change at any time. To view the current list, please click Shop from the main navigation and then click the "Shop Marketplace" link.

Shipping & handling rebates are a great deal. As an active member of Miles Kimball VIP Rewards, you can get full reimbursement for any shipping & handling fees you might be charged on purchases you make at the following Sister Brands:

• Miles Kimball
• Walter Drake
• Easy Comforts
• Native Remedies
• Dream Products
• Starcrest

For purchases you make at any of the Marketplace Retailers, you're eligible for cash back rebates of up to $10 for shipping & handling charges on each qualifying purchase. You can earn up to $500 in shipping & handling rebates every membership year.

If you provide the documentation needed to verify your shipping & handling charge comes from a purchase made at a participating retailer, you're eligible for a cash back rebate on the shipping & handling charge. That includes purchases made online, over the phone, and through a catalog.

In-store purchases only qualify for a shipping & handling rebate if a participating retailer needs to order the item and then charges you for shipping it directly to your residence. Cancelled purchases, duplicate claims, and purchases made before you became an active Miles Kimball VIP Rewards member (or made after you cancel your membership) aren't eligible for shipping & handling rebates.

To claim a shipping & handling rebate, simply click on 'Rebates' from the navigation menu, select ' Cash Back + Shipping' as your rebate type in Step 1, click Next and follow the instructions provided. Please note that you must submit your rebate claim within 30 days of the original order date. We'll verify your claim and process your rebate the month following our receipt of your required documentation, and we'll mail you a check as soon as your rebate is confirmed.

Yes; please be sure to submit your claims within 30 days of the purchase date.

To claim a shipping & handling rebate, simply send us your order confirmation, original sales receipt, or packing slip with the price, retailer information, shipping and handling charges, and sales date.

If for any reason you decide to return an item to any Sister Brand or Marketplace Retailer, you're eligible for up to $10 cash back on your return shipping charge.

Just click on 'Rebates' from the navigation menu, select 'Return Shipping' as your rebate type in Step 1, click Next and follow the instructions provided. Please note that you need to be an active member at the time we process your claim, and that proof-of-purchase documentation and shipping information is required to process every claim.

You'll need to submit your claim and all required documentation within 30 days of your original purchase to qualify for a return shipping rebate.

You'll need to submit your claim and all required documentation within 30 days of your original purchase to qualify for a return shipping rebate.

We'll verify your claim and send you a check the month following our receipt for your claim and the required documentation.

As an active member of Miles Kimball VIP Rewards, you can receive a rebate of up to $10 for return shipping costs per order, and you can claim up to $500 in return shipping rebates every membership year.